BUILT FOR HEALTHCARE TOURISM

Turn international patient inquiries into completed treatments.

PFI manages, analyzes and improves the entire international patient journey—from the first inquiry to treatment, aftercare and referral.

  • Increase conversions
  • Reduce no-shows
  • Protect revenue
Built for clinics, hospitals, medical groups and international patient departments.
🇬🇧 EN
🇹🇷 TR
🇬🇧 Hi, I'd like a quote for dental implants next month.
Hello Emma — happy to help. Sending your tailored plan today.

International patients are not lost in one place.
They are lost across the journey.

Slow or missed responses
Late replies cost you high-value patients who choose another provider.
Unanswered overnight inquiries
Evening and weekend inquiries slip through without a structured welcome.
Wrong routing
Patients are directed to the wrong consultant or specialty.
No follow-up after quotes
Quoted patients disappear silently when follow-up is delayed.
No-shows
Appointments are made but patients don't arrive or complete travel plans.
Lost during travel preparation
Missing flight, transfer or accommodation guidance breaks trust.
Forgotten aftercare
Contact drops after patients return home and controls are missed.
Missed referral opportunities
Happy patients are never asked for reviews, referrals or repeat visits.

The international patient journey, managed from end to end.

PFI keeps every stage connected — from the first inquiry to referral.

1
Inquiry
Reply in the patient's preferred language at any hour.
2
Qualification
Collect information and understand medical needs.
3
Medical Evaluation
Route to the right specialist with the right context.
4
Consultation & Offer
Deliver tailored plans and prevent silent drop-offs.
5
Booking & Travel
Confirm appointments and guide travel preparation.
6
Arrival & Treatment
Coordinate arrival, treatment and in-clinic experience.
7
Aftercare
Stay in touch after they return home.
8
Repeat Visit & Referral
Turn happy patients into repeat visits and referrals.

One platform. Three operating levels.

PFI
Manage the international patient journey.

Multilingual communication, qualification, appointments, reminders, pre-travel guidance and aftercare in one connected flow.

PFI Plus
Find where revenue is being lost.

Detect conversion drop-offs, estimate revenue at risk and get action-ready recommendations to improve the journey.

PFI Enterprise
Operate international patient services at hospital scale.

For hospitals, medical groups, multi-location organizations and international patient centers.

From fragmented conversations to a measurable patient journey.

Before PFI
  • Conversations spread across multiple channels
  • Follow-up depends on individuals
  • Slow responses become lost opportunities
  • Quoted patients are forgotten
  • No-show reasons stay invisible
  • Consultant performance can't be measured
  • Communication stops after treatment
PFI
With PFI
  • Structured international patient journey
  • Consistent, multilingual patient communication
  • Timely, automated follow-up
  • Visible conversion stages
  • No-show analysis
  • Consultant and department performance
  • Long-term patient relationship
INTERACTIVE PATIENT FLOW SIMULATION

See what better patient flow could mean for your clinic.

Enter a few sample figures to visualize where international patient inquiries may be turning into lost treatments and revenue.

PFI helps make patient-flow leakage visible — from the first inquiry to treatment, aftercare and referral.

255,000
€500€30,000
%
1%60%
%
0%80%

Your Patient Flow Snapshot

Illustrative simulation
Estimated Current Monthly Revenue
€84,000
Patients Potentially Lost in the Journey
90
Estimated Revenue Potentially at Risk
€25,200
Potential Improvement Scenario
+€29,400

Patient flow by stage

  1. 1Inquiry
    300
    300 patients
  2. 2Responded
    249
    249 patients
  3. 3Qualified
    179
    179 patients
  4. 4Consultation & Offer
    122
    122 patients
  5. 5Booking
    55
    55 patients
  6. 6Treatment
    21
    21 patients
Insight

Your largest visible leakage point is follow-up consistency. Based on the values entered, approximately 90 inquiries may be leaving the journey without structured follow-up.

PFI does not create more inquiries. It helps your team convert more value from the inquiries you already receive.

This simulation uses sample assumptions and user-entered values. It is intended to illustrate patient-flow dynamics and does not represent guaranteed financial, commercial or clinical outcomes.

See where international patient revenue is being lost.

PFI Plus shows where patients drop off, why conversion falls and what action your team should take next.

PFI Plus

The interface and data shown here illustrate how the product works. Sample values only.

New International Inquiries
1,248
Sample data
Average First Response Time
19m 32s
Sample data
Consultation Conversion
62%
Sample data
Quote-to-Booking Rate
28%
Sample data
No-show Rate
14%
Sample data
Treatment Conversion
47%
Sample data
Estimated Revenue at Risk
€97,400
Sample data
Aftercare Completion
68%
Sample data
Referral Opportunities
156
Sample data

Built for the high-value specialties that drive healthcare tourism.

Built for Healthcare Tourism
Designed specifically for international patient journeys.
Multilingual by Design
Communicate in any language, at every step.
Data-Driven
Turn insights into action and results.
Secure & Compliant
Built with security and privacy best practices.
Clinic to Enterprise
Grow from clinic to hospital without complexity.
PFI INSIGHTS

PFI Insights

Practical analysis for healthcare tourism teams on patient flow, communication, conversion, revenue at risk and aftercare follow-up.

View all insights
Discover where your international patient journey is losing revenue.

Book a short PFI call and explore how your current patient flow can be managed, measured and improved.

Book a PFI Call