BUILT FOR HEALTHCARE TOURISM

Turn international patient inquiries into completed treatments.

PFI manages, analyzes and improves the entire international patient journey—from the first inquiry to treatment, aftercare and referral.

  • Increase conversions
  • Reduce no-shows
  • Protect revenue
Built for clinics, hospitals, medical groups and international patient departments.
🇬🇧 EN
🇹🇷 TR
🇬🇧 Hi, I'd like a quote for dental implants next month.
Hello Emma — happy to help. Sending your tailored plan today.

International patients are not lost in one place.
They are lost across the journey.

Slow or missed responses
Late replies cost you high-value patients who choose another provider.
Unanswered overnight inquiries
Evening and weekend inquiries slip through without a structured welcome.
Wrong routing
Patients are directed to the wrong consultant or specialty.
No follow-up after quotes
Quoted patients disappear silently when follow-up is delayed.
No-shows
Appointments are made but patients don't arrive or complete travel plans.
Lost during travel preparation
Missing flight, transfer or accommodation guidance breaks trust.
Forgotten aftercare
Contact drops after patients return home and controls are missed.
Missed referral opportunities
Happy patients are never asked for reviews, referrals or repeat visits.

The international patient journey, managed from end to end.

PFI keeps every stage connected — from the first inquiry to referral.

1
Inquiry
Reply in the patient's preferred language at any hour.
2
Qualification
Collect information and understand medical needs.
3
Medical Evaluation
Route to the right specialist with the right context.
4
Consultation & Offer
Deliver tailored plans and prevent silent drop-offs.
5
Booking & Travel
Confirm appointments and guide travel preparation.
6
Arrival & Treatment
Coordinate arrival, treatment and in-clinic experience.
7
Aftercare
Stay in touch after they return home.
8
Repeat Visit & Referral
Turn happy patients into repeat visits and referrals.

One platform. Three operating levels.

PFI
Manage the international patient journey.

Multilingual communication, qualification, appointments, reminders, pre-travel guidance and aftercare in one connected flow.

PFI Plus
Find where revenue is being lost.

Detect conversion drop-offs, estimate revenue at risk and get action-ready recommendations to improve the journey.

PFI Enterprise
Operate international patient services at hospital scale.

For hospitals, medical groups, multi-location organizations and international patient centers.

From fragmented conversations to a measurable patient journey.

Before PFI
  • Conversations spread across multiple channels
  • Follow-up depends on individuals
  • Slow responses become lost opportunities
  • Quoted patients are forgotten
  • No-show reasons stay invisible
  • Consultant performance can't be measured
  • Communication stops after treatment
PFI
With PFI
  • Structured international patient journey
  • Consistent, multilingual patient communication
  • Timely, automated follow-up
  • Visible conversion stages
  • No-show analysis
  • Consultant and department performance
  • Long-term patient relationship

See where international patient revenue is being lost.

PFI Plus shows where patients drop off, why conversion falls and what action your team should take next.

PFI Plus

The interface and data shown here illustrate how the product works. Sample values only.

New International Inquiries
1,248
Sample data
Average First Response Time
19m 32s
Sample data
Consultation Conversion
62%
Sample data
Quote-to-Booking Rate
28%
Sample data
No-show Rate
14%
Sample data
Treatment Conversion
47%
Sample data
Estimated Revenue at Risk
€97,400
Sample data
Aftercare Completion
68%
Sample data
Referral Opportunities
156
Sample data

Built for the high-value treatment areas of healthcare tourism.

Built for Healthcare Tourism
Designed specifically for international patient journeys.
Multilingual by Design
Communicate in any language, at every step.
Data-Driven
Turn insights into action and results.
Secure & Compliant
Built with security and privacy best practices.
Clinic to Enterprise
Grow from clinic to hospital without complexity.
Discover where your international patient journey is losing revenue.

Book a short PFI call and explore how your current patient flow can be managed, measured and improved.

Book a PFI Call