Bring PFI into your existing stack.

PFI connects to the systems your team already uses.

Overview

Integrations exist for one reason: an international patient journey that lives in four disconnected systems cannot be measured. PFI connects the channels patients actually use and the systems your staff already work in, so every message, appointment and record belongs to the same case — and the funnel stays accurate without anyone copying data by hand.

Messaging

WhatsApp Business, email and web forms arrive in one inbox, attached to the patient's journey stage and language.

Calendar & scheduling

Google Calendar and clinic scheduling tools stay in sync with consultations, operation days and follow-up appointments.

CRM & HIS

Custom integrations for enterprise deployments keep PFI aligned with hospital information systems and existing CRM records.

Call centre

Inbound and outbound call events are tied to the patient journey, so phone conversations count in the funnel.

Web & campaign sources

Landing pages, forms and ad campaigns pass source, country and language into the journey automatically.

Reporting & export

Journey and funnel data can be exported for finance, management reporting and business intelligence tools.

How it works

  1. 1. Map the systems

    We list the channels, calendars and records your international patient team touches daily and identify where data breaks.

  2. 2. Connect the essentials first

    Messaging and scheduling connect first because they carry the highest volume of patient interaction.

  3. 3. Add enterprise systems

    CRM, HIS and call centre integrations follow in enterprise deployments, scoped per department and location.

See your own numbers first

Model inquiries, quote-to-booking rate, no-shows and leakage in the Patient Flow Simulator, then compare the result with your current reporting.

Open the Patient Flow Simulator

Frequently asked questions

Does PFI integrate with WhatsApp Business?

Yes. WhatsApp is the dominant channel for international patients, so WhatsApp conversations run inside the patient journey alongside email and web forms.

Can PFI connect to our hospital information system?

Yes. HIS and CRM integrations are part of enterprise deployments and are scoped to your existing data model and access rules.

Do we need a developer to set integrations up?

Standard messaging and calendar connections are configured with your team. Enterprise CRM, HIS and call centre work is delivered as part of a scoped deployment.

Can call centre activity be measured in the funnel?

Yes. Inbound and outbound call events attach to the patient's journey, so phone-led conversions are visible instead of missing from reporting.

Will our marketing sources be tracked?

Yes. Source, country and language captured at inquiry stay with the case, so conversion can be compared by campaign and market.

Can we export our data?

Yes. Journey and funnel data can be exported for finance, management reporting and BI tooling — customers own their data.

Continue exploring

Related pages for international patient operations.

Discover where your international patient journey is losing revenue.

Book a short PFI call and explore how your current patient flow can be managed, measured and improved.

Book a PFI Call