Industries

Hospitals & Medical Groups

Run departments, locations, teams, languages and international patient centers at enterprise scale.

Hospitals and medical groups do not have one international patient funnel — they have one per department, per location and per source market. Oncology, orthopaedics, cardiology, IVF, transplant and check-up programmes each behave differently, yet leadership needs a single, comparable view. PFI Enterprise provides that: unified intake for the international patient centre, department routing, multi-language teams, agency and partner tracking, and board-level reporting on conversion, capacity and revenue at risk.

Multi-location
Department routing
International patient centers
Enterprise integrations

Where international patients are lost

Fragmented funnels across departments

Each department reports differently, so leadership cannot see where international revenue is really lost.

Routing failures on complex cases

Multi-department cases stall between teams because ownership and hand-off rules are informal.

Unmeasured agency and partner performance

Without a shared model, referral partners and agencies cannot be compared on quality or conversion.

How PFI runs the journey

  1. 1

    Unified international patient intake

    One front door for the international patient centre, across every channel and language.

  2. 2

    Department & location routing

    Cases reach the right department, hospital and coordinator with explicit ownership and SLA rules.

  3. 3

    Multi-language team operations

    Coordinators work in their own languages against shared response and quality targets.

  4. 4

    Agency & partner tracking

    Every source, agency and partner is measured on volume, conversion and realised revenue.

  5. 5

    Executive reporting

    One comparable view of conversion, capacity, revenue at risk and consultant performance across the group.

What clinics measure with PFI

Conversion by department
Comparable

One model across oncology, ortho, IVF, check-up and more.

Revenue at risk
Group-wide

Aggregated across locations and departments.

Response SLA compliance
Per team & language

Accountability across international coordinators.

Sample data

Frequently asked questions

Can PFI support multiple hospitals in one group?

Yes. PFI Enterprise is designed for multi-location, multi-department and multi-language international patient operations.

Does PFI integrate with hospital systems?

Enterprise integrations connect PFI to existing hospital and clinical systems so patient flow data stays aligned.

Can we track agencies and referral partners?

Yes. Source, agency and partner performance is measured on volume, conversion and realised revenue.

What reporting does leadership get?

Group-level dashboards covering funnel conversion, revenue at risk, response compliance and consultant performance.

How long does an enterprise rollout take?

Rollouts usually run department by department, so the international patient centre can start first and additional departments and locations join in planned phases.

Can each department keep its own workflow?

Yes. Departments keep their own stages, SLAs and languages while leadership still reads one comparable model across the group.

Talk to us about this specialty

Send a short brief and we will respond with a specialty-specific view of your international patient flow. Your specialty is pre-filled in the form.

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See the leakage in your own numbers

Open the Patient Flow Simulator with this specialty's benchmark preset already applied, then adjust the inputs to match your clinic.

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Other specialties on PFI

One platform. Three operating levels.

PFI
Manage the international patient journey.

Multilingual communication, qualification, appointments, reminders, pre-travel guidance and aftercare in one connected flow.

PFI Plus
Find where revenue is being lost.

Detect conversion drop-offs, estimate revenue at risk and get action-ready recommendations to improve the journey.

PFI Enterprise
Operate international patient services at hospital scale.

For hospitals, medical groups, multi-location organizations and international patient centers.

Discover where your international patient journey is losing revenue.

Book a short PFI call and explore how your current patient flow can be managed, measured and improved.

Book a PFI Call