Built for hospitals, medical groups, multi-location organizations and international patient centers.
At hospital scale the problem is no longer a single inbox — it is comparability. Departments, brands and locations each run their own process, so group management cannot tell whether international patient performance is improving. PFI Enterprise models the organisation as it actually operates, keeps each department's workflow intact, and still produces one comparable view of the international patient funnel.
Model your organization the way it actually runs.
Route inquiries across locations and specialties.
Support multiple healthcare brands under one operating layer.
Send inquiries to the right team automatically.
Give IPCs their own operating view.
Assign consultants by country, language and specialty.
Fine-grained permissions per team and organization.
Connect to existing hospital systems.
Bring inbound and outbound calls into the journey.
Adapt to your organization's real processes.
Full traceability across the journey.
Structured deployment and ongoing support.
Hospitals, brands, locations, departments and international patient centres are represented as they really run, not forced into a flat list.
Inquiries reach the right specialty, country desk and consultant automatically, with SLA targets per team.
CRM, HIS, call centre and scheduling integrations keep PFI aligned with the systems staff already work in.
Role-based permissions and activity logs give each team the view it needs and management full traceability.
Funnel conversion, revenue at risk, response compliance and consultant performance roll up across every department and location.
Departments keep their workflow while management reads one consistent funnel.
SLA adherence by department, country desk and consultant.
The international patient centre goes live first, other units follow in planned phases.
Model inquiries, quote-to-booking rate, no-shows and leakage in the Patient Flow Simulator, then compare the result with your current reporting.
Deployment is phased. The international patient centre usually goes live first, then additional departments, brands and locations join in planned stages with their own configuration.
Yes. Departments keep their own stages, SLAs and languages, while group management still reads one comparable international patient model.
Yes. Enterprise deployments include custom CRM, HIS, call centre and scheduling integrations so PFI reflects the systems your staff already use.
Role-based access limits every user to their organisation, brand, department and patient scope, and activity logs record who acted on each case.
Yes. Multiple surgeons, specialties, brands and locations run in one patient flow model without merging their operating processes.
Group-level dashboards covering funnel conversion, revenue at risk, response compliance and consultant performance, comparable across all units.
Related pages for international patient operations.
Book a short PFI call and explore how your current patient flow can be managed, measured and improved.